Privacy Policy

1. Introduction

ZyntroTest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zyntrotest.com or use our analytical testing services.

By accessing our website or submitting samples for testing, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Personal Information You Provide

We may collect the following information when you fill out forms, submit samples, or contact us:

• Full name
• Email address
• Phone number
• Company or organization name
• Mailing and shipping addresses
• Payment and billing information
• Sample submission details and testing requirements

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill testing service requests
• Generate and deliver Certificates of Analysis (COAs)
• Communicate with you about your orders, results, and inquiries
• Send invoices and process payments
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our systems

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, or delivering services (e.g., payment processors, shipping carriers).
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of ZyntroTest, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve site functionality and performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Analytical data and Certificates of Analysis are retained for a minimum of 5 years in accordance with laboratory record-keeping standards.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@zyntrotest.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: